FAQ
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What files do you need to start a case?
We need upper/lower STL scans (or a merged STL), bite if separate, and patient photos (frontal, profile, occlusion). Name files with Clinic Case ID. You’ll get a secure upload link right after ordering—please don’t email attachments.
How long does it take?
Digital deliverables: 3–5 business days (Rush 24/48h available).
Fabrication starts after plan approval. Typical targets: Lite 5–7, Moderate 7–10, Comprehensive 10–14, Refinement 5–7 business days. (KSA business days; excludes holidays.)
Can we use our own plan, or do you create it?
Both work. We can fabricate from your approved plan, or create a 3D Treatment Plan (with IPR & attachments) for your approval first. You can also request a Case Review/Second Opinion before proceeding.
How does shipping work?
Choose KSA, GCC, or International with Standard/Express. We can issue prepaid labels (pickup + tracking) via our Shipping (Domestic/International) product, or you can ship on your own courier account. Tracking is provided for all outbound shipments.
What about payments and invoices?
We accept Apple Pay, Mada, Visa, Mastercard (region-dependent). An invoice is generated automatically with Clinic name, Patient name, and a unique transaction ID. VAT and customs (if any) follow destination rules.